Why is a telephone answering service more efficient than an answering machine?: Answering Service vs Voicemail

The Human Touch Makes All the Difference

In an era where digital impersonality is on the rise, the human touch provided by a dedicated answering service like Onwards Answering can be the distinguishing factor for your business. Unlike an answering machine that offers the same generic message to every caller, Onwards Answering’s team of trained call handlers brings a personalised approach to every interaction, akin to a live answering service. This not only makes your customers feel valued and heard but also ensures that their first impression of your business is one of professionalism and warmth, akin to having a professional receptionist answer the phone.

Tailored Approach for Tailored Solutions

Every business is unique, with its own set of values, goals, and customer handling requirements. Onwards Answering understands this deeply, which is why they prioritise a tailored approach to call handling, offering the warmth and personal touch of a receptionist without the need for your business to manage inbound calls directly. By working closely with you, they ensure that the service provided is in perfect alignment with your brand image and business needs, something an answering machine could never achieve.

Efficient Call Screening and Routing

Sorting through calls to distinguish between genuine business opportunities and unwanted distractions is crucial for productivity. Onwards Answering’s skilled call handlers expertly screen calls, ensuring that only important enquiries reach you, much like a dedicated receptionist filtering inbound calls. This filtering process is invaluable, especially for small to medium-sized businesses where every moment counts, and it’s something an answering machine or automated system simply cannot replicate with the same level of accuracy.

Never Miss a Message Again

The reliability in message taking and conveying with Onwards Answering is unparalleled. Unlike an answering machine, where messages can be unclear or missed entirely, Onwards Answering guarantees that every piece of information is captured accurately and relayed to you promptly via your preferred communication method. This ensures that you’re always in the loop, ready to act on important information without delay, mirroring the advantages of using voicemails effectively in a professional setting.

Appointment Scheduling: A Seamless Experience

For businesses that rely on appointments, efficient scheduling is a lifeline, much like having an expert receptionist manage your calls. Onwards Answering takes this task off your hands, managing your diary and scheduling appointments on your behalf, effectively acting as a virtual receptionist for your business. This service goes beyond the capabilities of an answering machine, integrating with your scheduling tools to keep your calendar organised and up-to-date, saving you precious time and reducing administrative burdens.

The Bottom Line: Real Engagement vs. Recorded Messages

When it comes down to it, the choice between an answering service and an answering machine is a choice between engaging with your customers in a meaningful way or leaving them to a cold, impersonal recording. Onwards Answering represents the pinnacle of customer service excellence, where every call is an opportunity to strengthen your business relations and build trust.

In conclusion, as we navigate the complexities of modern business communications, the value of a personalised, efficient call answering service, such as Onwards Answering with its live answering service, cannot be overstated. Onwards Answering stands out as a clear choice for businesses aiming for excellence in customer service, proving time and again that when it comes to efficiency and effectiveness, there’s simply no match for the human touch and tailored approach they offer.

Choosing Onwards Answering over an answering machine means choosing growth, customer satisfaction, and unparalleled service efficiency, with the added benefit of having a real person leave a message or transfer calls as needed. It’s a small change that can make a big difference in how your business is perceived and, ultimately, how successful it can be.

Interested in elevating your call handling process and ensuring no opportunity is missed? Consider a no-obligation trial with Onwards Answering and experience the benefits of a live answering service firsthand. Discover more about how Onwards Answering can transform your business communications by visiting and see how their live answering service can benefit your operations. Onwards Answering. Here’s to moving forwards, not backwards, in customer service excellence.


Q: Can Onwards Answering integrate with my current business systems? A: Absolutely! Onwards Answering is designed to seamlessly integrate with your existing business systems and processes, ensuring a smooth transition and continuity in your operations, similar to incorporating a virtual receptionist into your team.

Q: How does Onwards Answering ensure privacy and security in message handling? A: Onwards Answering prioritises your privacy and security with strict protocols for message handling and data protection, ensuring that your information and that of your customers is always secure, comparable to the confidentiality you’d expect from a top-tier virtual receptionist service.

Q: What types of businesses can benefit from Onwards Answering? A: Any business, regardless of size or industry, that values customer service excellence and aims to never miss a call can benefit from Onwards Answering’s services.

Remember, in today’s competitive landscape, the quality of your customer service can set you apart, especially when using a telephone answering service that ensures a real person handles every call. With Onwards Answering, you’re not just answering calls; you’re opening doors to new opportunities and creating lasting impressions.

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