Telephone Answering Service and Virtual Receptionist Costs

Onwards Answering – Our Costs

At Onwards Answering our prices and plans are simple and transparent. We Onwards Answering provides you with a telephone answering service that is best for your business, allowing you to focus on core business needs while we provide exceptional customer service as a premium answering service partner. 

Transparent and Simple Pricing

We do not offer a service based on inclusive minutes, nor will we offer a package that sets a limit on how many calls we take, charging additionally for every call, or any calls that come in above this. We also do not charge per call. We believe that such models are do not directly address the specific requirements of smaller businesses, who deserve a seamless experience when outsourcing call answering services. We want our team of trained virtual receptionists to answer calls and deal with each enquiry without you having to worry about a limit to the call volume after every caller and thus missing out on a potential sale or potential clients.

Instead, our dedicated team will work closely with you at the outset of our relationship to help you choose the right cost-effective pricing model based on the expected number of inbound calls. Once this is established our call handling services will be utilised to ensure you never miss a current call. All incoming calls will be serviced within business hours by our team of trained professionals who are passionate in supporting your business and upholding your business’ brand image on every customer interaction.

After a period of 3 months the Onwards team will review the volume of calls taken, including unwanted sales calls. Only if there has been a sustained difference to the volumes will we then discuss how we can further personalise your package.

Tailored Pricing Based on Call Volume

We use this same approach for any different features or services that you may want, from call-handling and message taking, to lead qualification and appointment scheduling. Every business is different, however the common expectation is service quality and calls being answered promptly. Whether Onwards Answering is used as an intrinsic part of your sales process, as a means to help your customers book appointments we will ensure that our pricing follows the same transparent and consistent approach to allow you to focus on capitalising on the new levels of customer satisfaction that our expert level of service has generated.

We also do not charge more for additional features such as our round-the-clock voicemail service. This after-hours service allows you to further grow your business by ensuring that no call goes unanswered. Clients say their first impressions are heightened by being able to register a message with a business even if they’re not always available for live answering. This level of responsiveness is included in our call management package and we account for this in our initial discussions.

Premium Answering Service Without Hidden Fees

Every business wants to ensure that their answering service is right for their needs. We believe our transparent, fair and disruption-free approach to pricing means that you retain the quality of an in-house receptionist with our professional and intimate phone answering service, without the trappings of a large call centre environment.