Onwards Answering

Our professional call handling services ensure that each call is answered promptly

5 Stars

On Google

Calls Answered

How Our Call Handling Works

Proactive Call Management: Our dedicated team of trained call handlers proactively manages your incoming calls, ensuring that no call goes unanswered or is left to voicemail. We prioritize responsiveness and understand the value of capturing every potential business opportunity.


Tailored Approach: We work closely with you to understand your business, its values, and your specific call-handling requirements. This allows us to provide a personalized approach, aligning our services with your brand image and ensuring a seamless experience for your callers.


Call Screening and Routing: Our call handlers are skilled at screening calls, distinguishing between important enquiries and unwanted sales calls or spam. We filter out unnecessary distractions, enabling you to focus on high-priority tasks while ensuring that genuine business opportunities reach you promptly.
Message Taking: We accurately capture and relay messages to you via your preferred communication method, be it email, SMS, or a designated online platform. You can trust us to handle your messages promptly and securely, ensuring you never miss a crucial piece of information.


Appointment Scheduling: As part of our call handling services, we can manage your diary and schedule appointments on your behalf. Our team is proficient in using scheduling tools and will ensure that your calendar remains organized and up-to-date, saving you valuable time and reducing administrative burden.

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Benefits of Our Call Handling Services

Professional Image: By entrusting your call handling to our experienced team, you project a professional image to your callers. We understand the importance of first impressions and strive to provide a positive and polished experience for every caller.


Improved Customer Service: Our skilled call handlers are trained to handle various customer situations and provide exceptional service. We prioritize customer satisfaction and work diligently to address queries, provide information, and offer support, leaving your customers impressed with the level of service they receive.


Enhanced Productivity: With our call handling services, you can focus on core business activities without the constant interruption of incoming calls. We filter out unnecessary distractions, allowing you to dedicate your time and attention to important tasks, resulting in increased productivity and efficiency.


Cost-Effective Solution: Outsourcing your call handling needs to us provides a cost-effective alternative to hiring and training in-house reception staff. Our flexible pricing options ensure that you only pay for the services you require, helping you save on overhead costs while benefiting from professional call management.

Why Onwards Answering Works

Always be available

Never miss an opportunity
when clients call.

Capture all your leads

Be there for your prospective customers. Anywhere, anytime.

No voicemail, no bots

Win more business with real people, not automated voices.

Never be closed

Work from home, your office,
or Anywhere.

Always available

We recognise your returning callers
for a personalised experience.

We manage your phonecalls

Busy? Have an important meeting? We’ve got you covered.

Live Answering Services
based in the UK

Reliable phone answering service

Onwards Answering UK – A team of virtual receptionists answering your calls so your business never misses another opportunity.

Qualification And Lead capture

You need to prioritise the right opportunities. Let Onwards Answering virtual receptionists qualify your leads while you focus on converting the best for your business.

Order-management

Harness the power of Onwards Answering 24/7 order management solution to guide your customers through the purchase journey.

Business telephone number

Keep your work and personal life separate and call clients Anywhere with a secure Business Number.

Powerful live chat answering

Engage visitors, offer real-time responses and guide leads through your website with our easy-to-integrate chat widget.

Appointment booking service

Onwards Answering can book appointments on your behalf. Choose to use your own calendar or get free access to our secure booking platform.

Track engagement anywhere

View messages, and follow up on new opportunities Anywhere using the Onwards Answering Connect mobile app.

Let’s Get Started

Setting up with Onwards Answering is a very straightforward and pain-free process. We are able to assist you in the creation of scripts and tailor your plan to directly address the specific requirements of your organisation.

Industries We Serve


Our call handling services cater to a wide range of industries, including:

Law Firms
Estate Agents
Accountants
Retailers
Hospitality & Leisure
SMEs
Franchises
Healthcare/Clinics


When you choose Onwards Answering for your call-handling needs, you partner with a team that is committed to your success. We understand that every call is an opportunity, and we are dedicated to delivering exceptional service that helps you grow your business.

Contact us today to discuss your call-handling requirements and learn more about how our tailored solutions can benefit your business. Let us be your trusted call-handling partner, ensuring that opportunity never goes unanswered.

1- Let’s chat

Tell us about your company, your clients, and your goals. We collaborate with you to design call flows that provide your clients with the greatest possible experience.

2- Let Onwards handle your calls

Our cheerful receptionists connect and communicate with your prospects and clients.

Onwards Answering FAQs

All our receptionists are based in Scotland, so you can give callers a localised call experience every time.

No. Our entire telephone answering team works from their own homes. This ensures that the network is not vulnerable to service disruptions or natural calamities. And, because our virtual receptionists in the United Kingdom work on a spread shift basis, your callers will always receive a courteous response.

There are a variety of Telephone Answering offerings, each with distinct offerings, just as your business is unique. Consider your goals, present sales flow, and outreach process. Onwards Answering provides a variety of customised solutions, including live chat, lead qualification, and appointment scheduling. You can change the number of minutes you need each month and add new services at no additional charge.

If you’re having problems answering calls, following up on inquiries, or communicating with leads and clients in general, an answering service can be a lifeline for your company.

A telephone answering service is a specialised B2B service provider that answers calls on your behalf. As if they were at your office, a staff of virtual receptionists answers phone calls and live chat messages.

A telephone answering service functions as a virtual customer service staff. You have the option of routing overflow, after-hours, or all calls to your virtual receptionists. We collaborate with you to develop bespoke scripts for common call types. Calls, mails, and live chat conversations can be viewed and responded to by you and your staff.

Can’t find the answer to your question? Call us now: 0141 286 4220