Call Handling for Law Firms UK

Helping you grow your law firm and build your brand

Professional Legal Answering Services.

5 Stars

On Google

Calls Answered

Legal Call Handling – Why it works

Our skilled team can ensure that you never miss an enquiry and that each call is converted into business. If you require a call-handling service in Scotland or the rest of the United Kingdom, Onward Answering is the answer. We provide legal sector-specific call handling, so you can be confident that when potential clients contact you, they will be greeted by an understanding and informed person on the other end of the phone.

Onwards Answering provides call-handling packages to suit all law companies, large or small. Contact us immediately to discuss your law firm’s call-handling requirements with a member of our staff, and we will respond promptly. We look forward to assisting your legal firm in expanding.

Why Onwards Answering Works

Always be available

Never miss an opportunity
when clients call.

Capture all your leads

Be there for your prospective customers. Anywhere, anytime.

No voicemail, no bots

Win more business with real people, not automated voices.

Never be closed

Work from home, your office,
or Anywhere.

Always available

We recognise your returning callers
for a personalised experience.

We manage your phonecalls

Busy? Have an important meeting? We’ve got you covered.

How our legal call answering service can grow your legal firm.

Ensure that your callers receive the professional answer they want for your practise, from corporate to family to criminal law, and so much more.


Onwards Answering is pleased to offer our clients a broad range of products, services and packages to suit all budgets.

Work with us

Working with us is simple, and we will guide you through every step.


If you are considering a call-handling service, we understand you might have some questions.

Data Security

At Onwards Answering, we understand how important data security is to your business.

Get Our Prices And Plans

Find the right plan for your business.

By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.

Let us be the voice of your firm.

Call handling can help your law company in a variety of ways. Our experienced law firm call handling professionals can assist streamline and improve the way your company operates, from decreasing the time limitations of receiving calls to increasing your bottom line.

What our partners say

Call today to discover why other businesses have chosen us.

Vital part of our sales process

“Onwards Answering is a vital part of our sales process. We know that getting the phone answered quickly just needs to happen, or we lose. We know that telling a ‘shopper’ that we can help them before anyone else does is key. Our law firm’s progress is founded on this”
Clarity Simplicity Ltd

Unique phone answering service

“Onwards Answering offers a difference which no other telephone answering service can”
Employ Easily Legal Services Ltd

The voice (and ears) of
your business

The best legal answering service is the one that can handle the unique challenges of your practice. Our professional receptionists are an extension of your firm.

They use your script, speak your language and understand your legal enquiry process, to give callers consistently on-brand service.

1- Never miss a call 

When clients search for a lawyer online and you do not answer the phone, they will move on to the next option on the list. When you are out of the office, meeting with clients, or simply trying to get on with what you do best, our call handlers can protect your reputation by answering every call on your behalf.

2- Call forwarding

Clients can waste time calling the wrong lawyer for their situation. By using our call handler service, we can direct them to the right person in your firm to handle their enquiry, allowing them to get the answers and assistance they need right away.

3- Lead generation and qualification

Taking calls from persons searching for free legal advice, consumers who have called the wrong type of firm for their legal issue, or those simply looking for the lowest alternative to handle their legal situation can be frustrating. We can assist you in qualifying your calls and directing just the finest leads to your team members.

Call Answering FAQs

Onwards Answering is a call handling and business services corporation established in Glasgow that serves the entire United Kingdom. We’ve spent years perfecting our service. We asked folks just like you what you require to assist your business growth. You want more than just an exceptional call handling and diary management service at an exceptionally competitive price; you want a telephone answering service unlike any other.

Yes. Our virtual receptionists are based around Scotland.

In short, Experience. We’ve been operating our call-handling service for years. We’ve built our business on helping clients just like you to make the most of the opportunities that come their way.

We offer a broad range of services to suit all businesses and budgets. Our packages are flexible, so whether you need a short period of additional support or a fully outsourced solution, we can provide you with great options to suit your operations.