Call Answering Service for Osteopath Clinics

Telephone Answering Service for Osteopathy – Why it Works

Here at Onwards Answering, we know that It may be hard for an osteopath to provide services, manage appointments and bookings, and answer phone calls. Onwards Answering has experience working with a diverse range of osteopath clinics, from sole practitioners maintaining their practice to bigger institutions with several locations/practitioners. All of our clients have found our service to be highly useful. Our services include everything from answering calls and routing them to the correct members of your team, diary management to payment processing, and message taking. 

All of our clients may benefit from our diary management services, which include a full-time receptionist to schedule, cancel, and rearrange your patients’ appointments. We will also follow up with existing clients and arrange additional appointments. We utilise a variety of diary systems that we can introduce you to for appointment scheduling. Equally, we can seamlessly integrate with your current system.

We can assist you in answering your calls that may otherwise go unanswered, enhancing your client’s experience. We will get to know you and your brand so that we can seamlessly represent your clinic to your clients. 

Why Choose Our Telephone Answering and Diary Management Services for Osteopaths?

Industry Expertise in Clinic Answering Services

Having operated for several years across various sectors, including osteopath clinics, we understand your industry’s needs and nuances intimately, providing a customised approach to telephone answering. We commit to bringing you a seamless communication experience with our service, especially when coordinating appointments, managing enquiries, and building relationships with your clients and patients.

Patient-Focused Support and Excellent Service

We don’t just answer calls; we are an extension of your team, providing a dedicated phone answering service that includes call-back options. Our experienced and knowledgeable team can take patient update calls, enquiry calls, book appointments, and anything in between, ensuring an excellent caller experience. You only get one chance to make a first impression with your clients and patients, so we provide top-quality phone answering that represents your professionalism and dedication to excellence.

Virtual Clinic Receptionist, Clinic Diary Management Systems, Appointment Booking

Our ability to turn enquiries into patients who seek your treatments is an art we have mastered. We have specialised methods that care for your calls beyond normal call handling, ensuring that every caller feels valued. We speak to potential patients, highlighting your experience and values, and assuring them of your services, costs and treatment options. Providing better customer experiences increases the chances of prospects becoming clients.

How our Call Answering Service for Osteopath Clinics Work

1. Consultation and Alignment:  We begin by consulting with your osteopath clinic to understand their unique needs and how our telephone answering service can best meet their communication requirements. This can, for example, include providing us with some guidance on how to answer frequently asked questions, even as simple as directions to your clinic. Our relationship begins with this consultation, then a free trial of our service for your business. 
2. Customised Approach:  We work together to create customised call scripts, protocols, and responses for your osteopath clinic, aligning with your company brand and values, patient processes, and the needs of new patients.
3. Professional Communication:  We take calls professionally and reinforce our commitment to excellent customer service, patient care, and clear communication with every caller.
4. Collaborative Growth:  We help you manage patient enquiries by coordinating these based on your preferences, scheduling appointments and relaying urgent messages. We engage with your team, providing guidance and insights to improve patient experience and relationships through exceptional service. Think of our receptionists and personal assistants as an addition to your own team, providing an incredible level of service specifically focussed on the growth o your business for a fraction of the cost of hiring a new staff member. Whether you are a small practitioner or a larger clinic, partnering with Onwards Answering will prove to be the best business decision you could make.

Elevate Communication and Call Handling in Osteopath Care with Onwards Answering: Never Miss A Call

Your clinic’s success hinges on effective communication and patient care. Our “Call Answering Service for Osteopaths” service bridges the gap between enquiries and patient relationships, ensuring that every call contributes to your growth. We do this whilst providing excellent customer service. With our support, you can focus on delivering your own exceptional services while we answer the phone, field customer questions and  manage your administrative burden with professionalism and precision.