Call Handling for Leisure and Hospitality Firms UK

Helping you grow your Leisure or Hospitality business.

Professional Leisure & Hospitality Answering Services.

5 Stars

On Google

Calls Answered

Leisure and Hospitality Call Handling – Why it works

Hospitality & leisure venues are busy and fast-paced, which means answering the phone may become an administrative burden that gets in the way of serving the customers in front of you. We can help.

Our skilled team can ensure that you never miss an enquiry and that each call is converted into business. If you require a call-handling service in Scotland or the rest of the United Kingdom, Onward Answering is the answer. We provide Leisure and Hospitality sector-specific call handling, so you can be confident that when potential clients contact you, they will be greeted by an understanding and informed person on the other side of the phone.

Onwards Answering provides call-handling packages to suit all Leisure and Hospitality companies, large or small. Contact us immediately to discuss your firm’s call-handling requirements with a member of our staff, and we will respond promptly. We look forward to assisting your Leisure or Hospitality firm in expanding.

Why Onwards Answering Works

Always be available

Never miss an opportunity
when clients call.

Capture all your leads

Be there for your prospective customers. Anywhere, anytime.

No voicemail, no bots

Win more business with real people, not automated voices.

Never be closed

Work from home, your office,
or Anywhere.

Always available

We recognise your returning callers
for a personalised experience.

We manage your phonecalls

Busy? Have an important meeting? We’ve got you covered.

How our Leisure and Hospitality answering service can grow your business.

Hospitality & leisure businesses can spend a great deal of time on marketing and providing a great experience for customers. However, when it comes to taking phone calls, they can often miss the mark. To discuss the call handling needs of your business, get in touch with our team today. We look forward to helping your business succeed.


Onwards Answering is pleased to offer our clients a broad range of products, services and packages to suit all budgets.

Work with us

Working with us is simple, and we will guide you through every step.


If you are considering a call-handling service, we understand you might have some questions.

Data Security

At Onwards Answering, we understand how important data security is to your business.

Get Our Prices And Plans

Find the right plan for your business.

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Let us be the voice of your Leisure or Hospitality firm.

Call handling can help your law company in a variety of ways. Our experienced law firm call handling professionals can assist streamline and improve the way your company operates, from decreasing the time limitations of receiving calls to increasing your bottom line.

What our partners say

Call today to discover why other businesses have chosen us.

Vital part of our sales process

Onwards Answering is a vital part of our sales process. We know that getting the phone answered quickly just needs to happen, or we lose. We know that telling a ‘shopper’ that we can help them before anyone else does is key. Our law firm’s progress is founded on this.
Clarity Simplicity Ltd

Unique phone answering service

Onwards Answering offers a difference approch which no other telephone answering service.
Employ Easily Legal Services Ltd

The voice (and ears) of
your business

The best Leisure or Hospitality answering service is the one that can handle the unique challenges of your firm. Our professional receptionists are an extension of your Leisure or Hospitality company.

They use your script, speak your language and understand your enquiry process, to give callers consistently on-brand service.

1- Never miss a call 

When clients search for a lawyer online and you do not answer the phone, they will move on to the next option on the list. When you are out of the office, meeting with clients, or simply trying to get on with what you do best, our call handlers can protect your reputation by answering every call on your behalf.

2- Call forwarding

By using our call handler service, we can direct potential clients to the right person to handle their enquiries, allowing them to get the answers and assistance they need right away.

3- Lead generation and qualification

Onwards Answering offers bespoke call handling services in Scotland and the rest of the UK specifically designed for the hospitality & leisure sector. Our experienced team will work with you to understand the challenges that are slowing you down and will work with you to design a call handling process to make you more efficient, professional and customer-centric. Let us be an extension of your valued team.

Call Answering FAQs

Onwards Answering is a call handling and business services corporation established in Glasgow that serves the entire United Kingdom. We’ve spent years perfecting our service. We asked folks just like you what you require to assist your business growth. You want more than just an exceptional call handling and diary management service at an exceptionally competitive price; you want a telephone answering service unlike any other.

Yes. Our virtual receptionists are based around Scotland.

In short, Experience. We’ve been operating our call-handling service for years. We’ve built our business on helping clients just like you to make the most of the opportunities that come their way.

We offer a broad range of services to suit all businesses and budgets. Our packages are flexible, so whether you need a short period of additional support or a fully outsourced solution, we can provide you with great options to suit your operations.